Reformer Pilates Algarve is a boutique Pilates studio based in Almancil, Algarve, Portugal. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection law.
Business: Reformer Pilates Algarve
Owner: Victoria Barton
Address: 5 de Outubro, Centro Comercial Doza, 8135-143, Almancil, Algarve, Portugal
Email: [email protected]
Website: www.reformerpilatesalgarve.com
1. What Personal Data We Collect
Contact and booking data: Name, email address, phone number, and any information you provide when booking a class, completing a contact form, or communicating with us by email or WhatsApp.
Health and fitness data: Any health information you voluntarily share with us to allow us to adapt classes to your needs (for example, injuries, pregnancy, or medical conditions). This is considered sensitive personal data under GDPR and is processed only with your explicit consent.
Website usage data: Technical data collected automatically when you visit our website, including your IP address, browser type, device type, pages visited, and time spent on the site. This data is collected via cookies and analytics tools.
Payment data: We do not store payment card details. Payments are processed securely through our third-party booking platform, Momence.
2. How We Use Your Personal Data
We use your personal data to process class bookings and manage your account (performance of a contract); to respond to enquiries and provide customer support (legitimate interests); to send booking confirmations and class reminders (performance of a contract); to adapt classes to your health needs where disclosed (explicit consent); to improve our website and services (legitimate interests); and to comply with legal obligations. We will never sell your personal data to third parties.
3. How Long We Keep Your Data
Booking and contact data is retained for up to 3 years from your last interaction with us. Health data is deleted within 12 months of your last class, or immediately upon request. Financial records are retained for 10 years in accordance with Portuguese tax law.
4. Who We Share Your Data With
We share your data only with trusted third-party service providers: Momence (our booking platform), Google Analytics (website analytics, with data potentially transferred to the USA under Standard Contractual Clauses), and email service providers for booking confirmations. All processors are required to handle your data securely and in accordance with GDPR.
5. Cookies
Our website uses cookies to improve your experience and understand how the site is used. When you first visit, you will be shown a cookie consent banner. You can accept all cookies, accept only necessary cookies, or customise your preferences. You can change your cookie settings at any time by clicking "Cookie Preferences" in the footer.
We use strictly necessary cookies (required for the site to function), analytics cookies (to understand visitor behaviour — can be declined), and functional cookies (to remember your preferences — can be declined).
6. Your Rights Under GDPR
As a data subject under GDPR, you have the right to access the personal data we hold about you; to request correction of inaccurate data; to request deletion of your data (the "right to be forgotten"); to restrict or object to how we use your data; to receive your data in a portable format; and to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD) at www.cnpd.pt.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to personal data is restricted to authorised personnel only.
8. Children's Data
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
10. Contact Us
For any questions about this Privacy Policy:
Reformer Pilates Algarve
5 de Outubro, Centro Comercial Doza, 8135-143, Almancil, Algarve, Portugal
[email protected]
WhatsApp: +351 925 382 409